Yesterday we celebrated the 20th anniversary of the VPS Service Centre (VSC) in Barcelona. Founded in 2004, the VSC was born with a forward-thinking vision: to centralize Training Administration for our clients across Europe. This strategic decision to integrate a common range of services under one roof has allowed VPS to consistently deliver greater efficiencies and cost savings to our clients, and, most importantly, support learners in accessing the training they need.

A Vision for Centralization, Still Relevant Today

From its inception, the VSC has proven that the advantages of a centralized training administration model extend beyond streamlining operations. By bringing services such as Learner Care, Engagement, LMS Administration, Logistics, Project Management and Data Analytics together, the VSC ensured that clients benefitted from uniform standards and faster response times, no matter their location. As our very first client, a European division of a global automotive manufacturer, put it:

“The Barcelona Service Centre centralized our Training Administration for 23 European markets, providing us with native speakers in 17 languages, and ultimately delivering a customer experience superior to that of localized services. The consultative approach, coupled with innovative outreach campaigns, helped optimize class sizes, reduce costs, and elevate the qualifications of our workforce.”

This legacy of efficiency and excellence remains core to our operations, even as we have expanded our services and clientele. Today, we work with nine diverse clients, across sectors such as automotive, financial institutions, technology, and military organizations, serving a global user base.

Our People – The Heart of the VSC

While technology has played a crucial role in our evolution, it is our people who have driven our success. The VSC team has grown to 41 professionals, hailing from 21 different nationalities, building an environment of collaboration and expertise. This exceptional team provides follow the sun support for our client’s global networks.

Through the years, our workforce has embraced the latest advancements in technology, from implementing workflow management to adopting robotic process automation. These innovations have enhanced the precision and transparency of our services, making the VSC a key partner to our clients.

 

Looking to the Future

As we celebrate our journey, our focus is firmly on the future. The VSC is already embracing the latest innovations to provide training administration for the 21^st Century. This includes AI-powered learner care, leveraging conversational AI to deliver faster, more efficient support, and AI-driven translation, which will expand our portfolio of supported languages. These advancements will not only accelerate service delivery but also enhance the overall experience for our clients, making our solutions even more personalized and responsive to their needs.

Stay tuned over the coming weeks for more updates about our ongoing initiatives, service enhancements, and insights into how the VSC continues to shape the future of learning solutions.

A Moment to Reflect

Our 20th anniversary celebration has been a time to reflect on this journey. On the terrace of our Barcelona office, the team gathered to honor this occasion, and we were proud to receive a commemorative plaque recognizing our long-standing presence in the business district. As we move forward, we remain committed to delivering the excellence and innovation that have defined our journey thus far.