Wednesday | September 25, 2024
10:00 – 11:00 a.m. ET

The role of learning services organizations (LSOs), like VPS, has changed significantly with the development of self-authoring tools, artificial intelligence (AI) and the changing nature of work itself. Or has it? Using publicly available and proprietary market survey data, we’ll share a structured framework for evaluation and decision-making.

During this talk, your speakers from VPS, Bob Szostak, director of customer solutions, and Steve Thompson, director of business development, will share insights and practices gathered from 40+ years of working with hundreds of clients across more than a dozen different industries globally. Technology and environments may change, but our need for learning and the business’s case for performance will always endure. There is a role and value for LSOs in many solutions today — discover your best use case in this engaging session.

This interactive session will provide easy-to-understand insights on:

A framework for evaluating your organizations place on the “Tasking to Partnering Framework” continuum.
An understanding of where LSOs can add value within that continuum and how to evaluate your best position.
Specific evaluation strategies linked to survey results.
Best practices for communicating needs, wants and expectations.
This presentation should serve as a timely reminder as you reflect and assess performance of this year to perfect a roadmap for a successful year to come.

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Steve Thompson
Director Business Development EMEA | VPS

Steve Thompson has been a part of the VPS EMEA management team for 25 years. In his current role as director of business development, he is responsible for expanding VPS’s business in the commercial and government markets.

Steve’s primary focus is in bringing innovative, impactful solutions to customers so that they transform their business through world class learning.

Managing our business development, team has allowed me the opportunity to work with new customers across a broad range of sectors in order to help grow their business through the provision of great learning and development (L&D) services.

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Bob Szostak
Director of Customer Solutions | VPS

Bob Szoztak has been a part of VPS for 27 years, starting as an instructional designer, then moving though project, functional and program management into his current role as director of customer solutions. In this role, he is responsible for connecting learning leaders with VPS services and offerings that help solve business challenges.